退款政策

 

 

We have a 30-day refund policy, which means you have 30 days after placing your order to request a refund. 

Cancellation & Reschedule Policy:

1. 30 days (and above) before confirmed date: 100% Refund 
2. 14 - 29 days before confirmed date: 50% Refund 
3. 7 - 13 days before confirmed date: 25% Refund
4. 3 - 6 days before confirmed date: 10% Refund
5. 0-3 days before confirmed date: non-refundable
6. Reschedule Fee: 10% of original order - by the lates 3 days from initial confirmed date
7. Should you wish to pay deposit instead of full payment at the time of booking confirmation, we accept a 50%, non-refundable deposit at the time of booking, and the rest of the balance needs to be settled at least 3 days before selected date. If you choose to pay the balance in cash upon delivery/set-up, we reserve the right to charge a 3% risk-management (cancellation, reschedule, etc.) fee to your order.

To be eligible for a refund, you’ll need the receipt or proof of purchase sent to your email at the time . 

If your refund request is within our policy and accepted, we’ll send you a refund confirmation email, and your funds will be returned to your original payment method. 

You can always contact us for any return question at hi@balidecorations.com.

Damages and issues
For products and all non-service items, please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@balidecorations.com.