Frequently Asked Questions | Flower Pool & Decorations Bali
What types of products do you offer at Bali Decorations Co.?
At Bali Decorations Co., we curate an exquisite selection of products designed to elevate your gatherings to a realm of elegance and sophistication. Our offerings include the effervescent Alba Luna Prosecco, a delightful beverage that embodies celebration, alongside vibrant balloon decorations that add a touch of whimsy and charm to any occasion.
How can I place an order on your website?
Embarking on a journey of indulgence is a seamless affair at Bali Decorations Co. Simply navigate through our elegantly designed online store, select your desired products, and proceed to checkout. Our user-friendly interface ensures that your experience is as delightful as the products we offer.
What is your return policy for products purchased?
We understand that sometimes, even the most exquisite selections may not meet your expectations. Therefore, we offer a 30-day refund policy, allowing you to request a refund within this timeframe. Kindly ensure that you retain your receipt or proof of purchase, as it is essential for processing your request.
Do you offer international shipping?
Indeed, we take great pleasure in extending our luxurious offerings beyond the shores of Bali. We provide international shipping, ensuring that our unique products can grace your celebrations, no matter where you reside in the world. Please refer to our shipping policy for detailed information regarding delivery times and costs.
How can I contact you for further inquiries?
Should you have any questions or require assistance, we invite you to reach out to us. You may contact our dedicated customer service team via email at hi@balidecorations.com or by phone at +6289519558888. We are here to assist you in making your celebrations truly memorable.
Are there any items that cannot be returned?
Indeed, certain items are deemed non-returnable, including perishable goods, custom products, and personal care items. We encourage you to review our return policy for a comprehensive understanding of these exceptions, ensuring that your experience remains as delightful as our offerings.
What should I do if my order arrives damaged?
In the unfortunate event that your order arrives in less than perfect condition, we urge you to inspect the items upon receipt. Should you discover any defects or damages, please contact us immediately so that we may rectify the situation and restore your experience to one of elegance and satisfaction.
Can I change or cancel my order after it has been placed?
We understand that plans may evolve, and thus we offer a cancellation policy that allows for changes to be made within a specified timeframe. If you wish to cancel or modify your order, please contact us as soon as possible, and we will do our utmost to accommodate your request.